FAQS

1. PRODUCT & USAGE

Q: Is the 4-in-1 Electric Lady Shaver safe for sensitive skin? A: Absolutely. Our Comfort 4-in-1 Shaver features hypoallergenic stainless-steel blades designed to glide smoothly over skin, preventing irritation and razor burns.

Q: What are the benefits of Organic Grass-Fed Beef Tallow Balm? A: Our Tallow Honey Balm is rich in vitamins A, D, E, and K. It closely mimics the natural oils of human skin, providing deep hydration and healing for dryness, eczema, or post-shave sensitivity.

Q: How often should I use the Orange Enzyme Exfoliating Gel? A: For best results, we recommend using the Gentle Exfoliating Gel 1-2 times a week. It gently removes dead skin cells using natural enzymes without the harshness of physical scrubs.

Q: Can the Electric Bikini Trimmer be used in the shower? A: Yes! Our 2-in-1 Body & Facial Trimmer is waterproof and designed for both wet and dry use, making it perfect for convenient grooming during your shower routine.

2. SHIPPING & LOGISTICS

Q: Where is Lumenly based? A: We are proudly based in Austin, Texas (78726). Your beauty essentials are processed and shipped directly from our Texas facility.

Q: How long until I receive my order? A: Processing takes 1-2 business days. Standard shipping within the US typically takes 3-5 business days. You will receive a tracking number via email as soon as your package is dispatched.

3. RETURNS & HYGIENE

Q: What is your return policy for skincare and shavers? A: Due to hygiene and safety reasons, we can only accept returns for unopened and unused products in their original packaging. If an electronic item (like a shaver) has a functional defect, please contact care@lumenlyy.com within 48 hours of delivery for a replacement.

Q: My item arrived damaged. What should I do? A: We prioritize quality. If a serum bottle or electronic device arrives damaged, please email us immediately with a photo of the item, and we will arrange a reshipment at no extra cost.